Refunds

Canceled Events

If you ordered your tickets online or over the phone, we have you covered! No additional action is needed and you won’t need to reach out to us.

1. You will be notified that the event is canceled
2. Your refund is automatically delivered (except UPS fees) to the same card used for purchase
3. Refunds should be received within 7-10 business days after we learn the event has been canceled

Postponed or Rescheduled Events

When events are postponed or rescheduled, you are eligible for a full refund within 72 hours of the event.

Have additional questions? Contact Us by phone at: (347) 855-4488 or you can send us an email at info@sibconline.com